FAQ Aiden Darling Harbour

Hotel in Sydney
Aiden Darling Harbour
English

FAQ

For the ever curious

At Aiden Darling Harbour, you have access to a 24-hour hotel reception, mobile contactless check-in, five-star service from our multi-skilled team, pockets of art, your own mini fridge to fill, plenty of breakfast options, signature cocktails, discounted parking, and an envious location in one of Sydney’s most interesting innercity villages, on the fringe of the CBD. But wait, there’s more!

What is the hotel's booking cancellation policy?

Should you need to make a last-minute change to your travels, we currently have a 24-hour cancellation and refund policy in place.

What time is check in/check out?

Check in at Aiden Darling Harbour is from 2pm and checkout by 11am

Where can I store my luggage?

If you arrive earlier than check in and want to head out into Pyrmont and Darling Harbour to explore, you can stow your bags safely away in our secure lobby level storeroom. Likewise if you’re not quite ready to head home after checking out, leave your bags with us so you can wander unencumbered.

What time is the cafe/restaurant/bar open for dining?

Located on our ground floor, our on-site Wayfarer’s Bar & Café is open from 6:30am to 10pm, offering a selection of delicious, wholesome food to fuel you on your adventures. Guests and locals alike are invited to enjoy breakfast, lunch and dinner, plus snacks in between, and a range of beverages from coffee and tea to wine and beer.

Can I park at the hotel?

You can park directly opposite the hotel at Wilson Parking Harbourside Car Park and access a special discounted rate for hotel guests of $40 per car per day. Note that this is for single entry only (meaning you can enter once and exit once).

 

You can pre-pay for parking when booking, or charge to your room during your stay and pay on check-out.

 

When parking your car, enter the car park and collect the ticket from the machine.  Hold onto your ticket! When you’re ready to leave the car park, let our hosts know and we will give you a prepaid token to take to the parking clerk at the ticket office located on level 4, next to the lifts. They will validate your ticket to allow you to exit the car park.

 

The car park entry is at 50 Murray St (Google Streetview here), 35 metres from the hotel entrance. You will enter on level 4 for general admission/unreserved parking.

 

 

Is there a gym on-site?

We don’t have a gym on-site at the hotel, but there are several great gyms in the surrounding streets which invite you to workout casually, without needing a membership.

Is there a swimming pool?

As a boutique hotel, space hasn’t been set aside for a pool on-site, however there’s easy access to a range of local pools including the Ian Thorpe Aquatic Centre which is within walking distance.

Can I get a cot placed in my room?

Most certainly, we can arrange a cot for your little one, available upon request.

Can I add an extra bed to my booking?

As our rooms are designed to be compact, we’re unable to add additional beds to existing layouts. However, if you wish to stay closer to more of your nearest and dearest, there are a number of rooms on each floor which interconnect, some even via private hallway.

Are there accessible rooms?

Yes, there is a range of accessible rooms on offer.

Are there rooms which interconnect?

Yes, a number of our rooms are interconnecting. Perfect for groups and families travelling together who need more space and access to extra beds.

Can I smoke in the hotel?

Aiden Darling Harbour is a non-smoking hotel. No smoking is allowed, not even on balconies.

How do I access my digital room key?

Upon checking in via our digital kiosks, you will receive instructions on how to download your room key onto your smartphone (mobile or cell phone). It’s as simple as clicking a quick-to-download app, using our free and super speedy wifi, and you’ll be ready to access your room digitally in no time!

Can I stream my own media onto the TV in my room?

Indeed you can! We use a secure, hotel-grade Chromecast service with a 24-hour telephone support number. Simply connect your device to the free hotel wifi, scan the QR code on the screen (or go to the web address and enter your code), and then hit the casting icon on supported apps such as Netflix, Stan, Amazon Prime Video, Disney or Foxtel.

 

Please note that streaming YouTube is not currently supported – but our suppliers assure us that a fix is being worked on.

Where can I hire a car?

The closest car hire office is Hertz at the corner of Pyrmont Bridge Road and Harris Street, approximately 350 metres walk from the hotel.

 

 

There’s also a really cute hole-in-the-wall Japanese cafe (Takumi) 10 metres further, if you want to grab a bite before heading off (or if you need energy after a long day’s drive).

Are pets allowed?

While we love pets of all shapes and sizes, we only allow assistance or service animals in the hotel.

Can I pay in cash?

We accept cash or card payments from all major providers. Credit card fees may apply.

What transport is available near the hotel?

Pyrmont and Darling Harbour is one of the best connected suburbs in Sydney. Our central location means just a short 15-minute taxi, Uber or drive from Sydney Airport, Chatswood or Bondi, or 30 minutes from Parramatta. There’s a taxi rank on Murray Street where we’re located. Better still, we’re practically at arm’s reach from the bus terminal outside the Maritime Museum, just 50 metres diagonally opposite us, plus the light rail (tram) stops at Union Street 150 metres away while the ferry wharf with direct access to Barangaroo, Balmain, Luna Park and Circular Quay. And the train is a short walk across Pyrmont Bridge into the CBD to Town Hall Station.

 

If you’d like to hire a car, the closest car hire office is at the corner of Pyrmont Bridge Road and Harris Street, approximately 350 metres from the hotel.

Are you a COVID Safe venue?

Yes, we are a COVID-19 safe hotel, committed to protecting our community, including guests and staff. As much of our hotel’s construction work was completed during the height of the pandemic, we were able to incorporate state-of-the-art filtration systems and cleaning technologies into the hotel structure. This includes upgraded Merv-13 / F7 filters in each in-room air-conditioning unit and continuous 24/7 hydroxyl supply and dispersion throughout our whole building’s ventilation system.
In addition to enhanced deep cleaning procedures between guests, we have touchless options for check-in and check-out, non-touch common area bathroom taps, soap dispensers and hand wipes and sanitisers throughout the hotel. All of Aiden Darling Harbour’s staff are fully vaccinated.

Are there any specials for locals in the area?

Our offers and promotions are ever evolving, as we’re always on the lookout to buddy up with local haunts and our Pyrmont and Darling Harbour neighbours. Once in town, ask our hosts for the latest updates and recommendations, and they’ll give you the lowdown on any specials we’ve wrangled for you available on your stay dates.

Do you off special group and corporate accommodation rates?

We aim to be as flexible on price as possible when it comes to group and corporate bookings. Please get in touch with us to discuss your needs.

I just heard a great song on your playlist! What is it?

We love our selection of music too and want to share it!

 

To see what songs are currently playing and follow our soundtrack, download the SecretDJ app on iOS or Android, and search for Aiden Darling Harbour (which should pop up if you allow location settings).

 

 

Sign up for Updates

SUBSCRIBE TO RECEIVE NEWS AND SPECIAL OFFERS