FAQ Aiden Darling Harbour

Hotel in Sydney
Aiden Darling Harbour


For the ever curious

At Aiden Darling Harbour, you have access to a 24-hour hotel reception, mobile contactless check-in, five-star service from our multi-skilled team, pockets of art, your own mini fridge to fill, plenty of breakfast options, and an envious location in one of Sydney’s most interesting innercity villages, on the fringe of the CBD. But wait, there’s more!

What is the hotel's booking cancellation policy?

Should you need to make a last-minute change to your travels, we currently have a 24-hour cancellation and refund policy in place.

What time is check in/check out?

Check in at Aiden Darling Harbour is from 2pm and checkout by 11am

Where can I store my luggage?

If you arrive earlier than check in and want to head out into Pyrmont and Darling Harbour to explore, you can stow your bags safely away in our secure lobby level storeroom. Likewise if you’re not quite ready to head home after checking out, leave your bags with us so you can wander unencumbered.

What time is the cafe/restaurant/bar open for dining?

Located on our ground floor, our on-site Wayfarer’s Bar & Café is open from 6:30am to 10pm, offering a selection of delicious, wholesome food to fuel you on your adventures. Guests and locals alike are invited to enjoy breakfast, lunch and dinner, plus snacks in between, and a range of beverages from coffee and tea to wine and beer.

Is there a gym on-site?

We don’t have a gym on-site at the hotel, but there are several great gyms in the surrounding streets which invite you to workout casually, without needing a membership.

Is there a swimming pool?

As a boutique hotel, space hasn’t been set aside for a pool on-site, however there’s easy access to a range of local pools including the Ian Thorpe Aquatic Centre which is within walking distance.

Can I get a cot placed in my room?

Most certainly, we can arrange a cot for your little one, available upon request.

Can I add an extra bed to my booking?

As our rooms are designed to be compact, we’re unable to add additional beds to existing layouts. However, if you wish to stay closer to more of your nearest and dearest, there are a number of rooms on each floor which interconnect, some even via private hallway.

Are there accessible rooms?

Yes, there is a range of accessible rooms on offer.

Are there rooms which interconnect?

Yes, a number of our rooms are interconnecting. Perfect for groups and families travelling together who need more space and access to extra beds.

Can I smoke in the hotel?

Aiden Darling Harbour is a non-smoking hotel. No smoking is allowed, not even on balconies.

How do I access my digital room key?

Upon checking in via our digital kiosks, you will receive instructions on how to download your room key onto your smartphone (mobile or cell phone). It’s as simple as clicking a quick-to-download app, using our free and super speedy wifi, and you’ll be ready to access your room digitally in no time!

Can I stream my own media onto the TV in my room?

Indeed you can! We use a secure, hotel-grade Chromecast service with a 24-hour telephone support number. Simply connect your device to the free hotel wifi, scan the QR code on the screen (or go to the web address and enter your code), and then hit the casting icon on supported apps such as Netflix, Stan, Amazon Prime Video, Disney or Foxtel.

Can I park at the hotel?

We are fortunate that parking stations are in abundance in Pyrmont and Darling Harbour, and several are located just across the road from the hotel.

Are pets allowed?

While we love pets of all shapes and sizes, we only allow assistance or service animals in the hotel.

Can I pay in cash?

We accept cash or card payments from all major providers. Credit card fees may apply.

What transport is available near the hotel?

Pyrmont and Darling Harbour is one of the best connected suburbs in Sydney. Our central location means just a short 15-minute taxi, Uber or drive from Sydney Airport, Chatswood or Bondi, or 30 minutes from Parramatta. There’s a taxi rank on Murray Street where we’re located. Better still, we’re practically at arm’s reach from the bus terminal outside the Maritime Museum, just 50 metres diagonally opposite us, plus the light rail (tram) stops at Union Street 150 metres away while the ferry wharf with direct access to Barangaroo, Balmain, Luna Park and Circular Quay. And the train is a short walk across Pyrmont Bridge into the CBD to Town Hall Station.

Are you a COVID Safe venue?

Yes, we are a COVID-19 safe hotel, committed to protecting our community, including guests and staff. As much of our hotel’s construction work was completed during the height of the pandemic, we were able to incorporate state-of-the-art filtration systems and cleaning technologies into the hotel structure. This includes upgraded Merv-13 / F7 filters in each in-room air-conditioning unit and continuous 24/7 hydroxyl supply and dispersion throughout our whole building’s ventilation system. In addition to enhanced deep cleaning procedures between guests, we have added antimicrobial films over lift buttons and door handles, touchless options for check-in and check-out, and hand wipes and sanitisers throughout the hotel.

Are there any specials for locals in the area?

Our offers and promotions are ever evolving, as we’re always on the lookout to buddy up with local haunts and our Pyrmont and Darling Harbour neighbours. Once in town, ask our hosts for the latest updates and recommendations, and they’ll give you the lowdown on any specials we’ve wrangled for you available on your stay dates.

Do you off special group and corporate accommodation rates?

We aim to be as flexible on price as possible when it comes to group and corporate bookings. Please get in touch with us to discuss your needs.

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