ABOUT THIS PRIVACY POLICY

This Privacy Policy (Policy) applies to IHHL Operations Pty Limited (ACN 638 481 991) (trading as Aiden by Best Western @ Darling Harbour) (Aiden Hotel, we, our or us), and describes how Aiden Hotel collects, handles and protects the privacy of your personal information.

We are committed to protecting your privacy and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure, and your rights in relation to your personal information, including how to complain and how we deal with complaints.

We will handle your personal information in accordance with this Policy and applicable laws, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. It does not include information that is de-identified.

This Policy does not apply to the personal information of our employees.

We may change this Policy from time to time, by publishing changes on our website.

TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect about you depends on the dealings you have with us, and may include:

1. name and contact details, including address, email address and phone number;
2. payment information;
3. footage of you recorded on our CCTV security cameras;
4. the name of the organisation you work for and your professional title;
5. your testimonials, feedback and complaints;
6. passport information, drivers licence or other form of identification;
7. the reasons for staying or travelling with us;
8. your preferences, needs, dietary requirements and the like;
9. the interactions you have with us and while on our property or any incidents occurring involving you;
10. how you were referred to our website, and your navigation of our website;
11. your interaction with our correspondence including as a result of being our mailing list;
12. competition submissions or entries; and
13. health declarations.

If you are applying for a job with us, we may also collect your:

1. employment history and qualifications;
2. academic records;
3. references;
4. medical information;
5. personal alternative and next-of-kin contact details;
6. bank account details;
7. entitlement to work in Australia (e.g. VEVO records);
8. superannuation fund details; and
9. police records.

DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM

Where practicable and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question we will not record your name unless we need it to adequately handle your question.

However, for many of our functions and activities we will usually need your name, contact information and other details to enable us to provide our services to you.

WAYS IN WHICH WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information from or about you in different ways, including:

1. from you directly when you interact with us, for example, from our discussions with you (in any form, whether over the phone, email or in person);
2. from anyone authorised, purporting to be authorised, or acting, on your behalf;
3. when you complete any of our forms (including our registration card), whether electronically or in hard copy;
4. your interaction with our website;
5. through our CCTV security cameras;
6. through third parties with whom we interact in order to provide our services;
7. from publicly available sources, including social media; and
8. directly or indirectly, via travel or other booking agents.

If you apply for a job or contract position with us, we may also collect personal information about you from third parties and publicly available sources, including from:

1. recruiters;
2. government departments to verify your entitlement to work in Australia;
3. law enforcement agencies to obtain your police record;
4. academic institutions;
5. consulting medical practitioners;
6. superannuation fund providers;
7. your current or previous employers; or
8. your referees.

COLLECTION OF INFORMATION VIA OUR WEBSITE

When you visit our website, we may use ‘cookies’ or other similar tracking technologies that help us track your website usage and remember your preferences. For information on how we use ‘cookies’ or other similar tracking technologies, please refer to our cookies policy below.

PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION

We collect your personal information for the following purposes:

1. to provide our services (which includes, amongst other things, managing hotel guest bookings, keeping a record of hotel guests at our premises, verifying the identity of hotel guests, and recording specific guest requests);
2. to conduct our business;to offer or promote our products and services;
3. to ensure the security of our premises;
4. to obtain feedback,
5. to improve database segmentation and customisation of marketing offers (if you agree to receive marketing communications from us), and for market research around consumer preferences and to conduct statistical and satisfaction surveys;
6. to help us manage, develop and enhance our services, including our websites and applications;
7. to consider your suitability for employment; and
8. to comply with our legal obligations, resolve any disputes, and enforce our agreements and rights with third parties.

DISCLOSING YOUR PERSONAL INFORMATION

In the course of providing our services to you, we may disclose your personal information to:

1. members of Aiden Hotel’s group of companies or affiliates;
2. third parties in order to provide our services, for example, taxis or ride-sharing services, food delivery services, tour companies or such similar services;
3. organisations we contract with to provide services, such as our software vendors;
4. anyone to whom all or part of our assets or businesses are transferred or sold;
5. our professional advisers, including our lawyers, accountants and auditors; and
6. government agencies, regulatory bodies and law enforcement agencies, or other similar entities.

Some of these organisations may be located in other jurisdictions or have data stored in other jurisdictions such as the European Union, Singapore, India and USA.

DIRECT MARKETING

We may use your personal information to identify a service that you may be interested in or to contact you about any discounts, promotions, newsletters or events at Aiden Hotel. We may, with your consent, use the personal information we have collected about you to contact you from time to time whether by phone, email, or SMS to tell you about special offers or events that we believe may be of interest to you.

You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by contacting Aiden Hotel at hello@aidendarlingharbour.com.au with a request to be removed, or by clicking the relevant “unsubscribe” button provided with our distribution.

SECURITY AND STORAGE

We store your personal information in hard copy and electronically, and some data will be stored with a third party provider, including our cloud-based Property Management System and our cloud-based data backup provider. We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

We only keep your personal information for so long as it is required for the purpose for which it was collected or as otherwise required by applicable law. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected, and how it was stored.

ACCESS TO AND CORRECTION OF YOUR INFORMATION

We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.

You may request access to, or correction of, the personal information we hold about you at any time by contacting the General Manager. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, we will tell you why in writing and how to complain.

You will not be charged for making a request for your personal information. However, we may charge a fee to provide your information to cover administrative costs (including for supervised inspection).  We will inform you of any fee at the time your request is made.

INQUIRIES OR COMPLAINTS

You can make an inquiry or complaint in writing to the General Manager using the details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your inquiry or complaint and inform you of the next steps we will take in dealing with your inquiry or complaint.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC website, oaic.gov.au.

CONTACT US

If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact the General Manager on the following details:

Aiden Darling harbour
Email: gm@aidendarlingharbour.com.au
Telephone: +612 7203 8600 and asking to speak with the General Manager

COOKIES POLICY

This policy explains how cookies are used on this website. The policy may be amended from time to time. All changes made to this Privacy Policy will be updated on our website. By using this site you agree to the placement of cookies on your computer in accordance with the terms of this policy. If you do not wish to accept cookies from this site please either disable cookies or refrain from using this site.

WHAT ARE COOKIES?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise you when you revisit and remember certain information about you. This can include which pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit.

TYPES OF COOKIES

There are two main types of cookies:

Session cookies: these are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow the website to recognise you as you navigate between pages during a single browser session and allow you to use the website most efficiently. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket.
Persistent cookies: in contrast to session cookies, persistent cookies are stored on your equipment between browsing sessions until expiry or deletion. They therefore enable the website to “recognise” you on your return, remember your preferences, and tailor services to you.
In addition to session cookies and persistent cookies, there may be other cookies which are set by the website which you have chosen to visit, such as this website, in order to provide us or third parties with information.

OTHER USE OF COOKIES

We currently use, and may use in the future, cookies on our website. Cookies allow us to provide a customized experience. This is a common practice on most commercial websites.

By accessing our website, you agree that we can place cookies in your device. These cookies include domain information that is used to maintain aggregate website data and aids us to learn about the online behaviour of our guests, including how often they visit our website and their click-through behaviour on our website. This information is used to improve our website’s content and navigation for our guests and to personalize our guests’ online experience.
Our website may allow third parties to download cookies to your device. Third parties, including analytics firms and business partners, may use cookies and other technologies to collect non-personal data about your online activities while you are using our website.

We use session cookies to help us maintain security and verify your details whilst you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page. We use persistent cookies to collect and compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.
Some of our cookies may collect and store your personal information, such as your name or email address. We are committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our privacy policy.

REFUSING COOKIES ON THIS SITE

Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie.

Date: January 2023